Privacy Policy

Effective Date: 12-05-2025

Thank you for using SAAOL Pharma (“we”, “our”, or “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our medicine ordering and home-delivery application (“App”).

1. Information We Collect

We may collect the following information to provide safe and accurate medicine-delivery services:

a) Personal Information

• Name
• Phone number
• Email address
• Delivery address/location
• Date of birth (optional, if needed for age verification)

b) Medical & Order Information

• Prescriptions uploaded by you
• Medicines you order
• Health-related requirements specified by you

We do NOT provide medical advice. All information is solely for order processing.

c) Device & App Usage Data

• IP address
• Device type, OS version
• App crash logs and performance analytics
• Session duration and navigation logs

d) Location Information (Optional but Required for Delivery)

• Your location is collected only to deliver medicines to the correct address.

You may allow or deny this permission from your device settings.

2. How We Use Your Information

• Process medicine orders
• Verify prescriptions (where required)
• Deliver medicines to your location
• Provide customer support
• Improve app performance and user experience
• Send order updates, delivery notifications, and important alerts
• Ensure compliance with legal and pharmacy regulations

We NEVER use your health or prescription data for advertising.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only with:

• Verified Pharmacy Partners – To process orders and verify prescriptions
• Delivery Partners – To deliver your order
• Service Providers – Cloud hosting, payment gateway providers, analytics tools
• Legal Authorities – Only if required by law or official government requests

4. Permissions Used in the App

• Location – For delivery address verification
• Camera – To upload prescriptions
• Storage – To save prescription images
• Phone – For secure login (OTP verification)

All permissions are user-controlled and can be revoked anytime in device settings.

5. Data Retention

We keep your data only as long as necessary to:

• Complete your orders
• Maintain your account
• Follow legal pharmacy compliance requirements

You can request full account or data deletion at any time.

6. Data Security

We use industry-standard security measures such as:

• Encrypted connections (HTTPS)
• Secure cloud storage
• Restricted employee access
• Encrypted prescription files

7. Children’s Privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted immediately.

8. Third-Party Links

Our app may contain links to external websites (e.g., payment gateways). We are not responsible for their privacy practices. You should review their policies separately.

9. Your Rights

• Access your data
• Update or correct information
• Request account deletion
• Withdraw permissions anytime
• Opt-out of marketing messages

You can contact us for any privacy-related request.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If major changes are made, we will notify you through the app or email.

11. Contact Us

For questions or complaints, contact us at:

📧 info@saaolpharma.com
📍 Saaol House 30-31, Jonapur Estate, Jonapur, New Delhi -110047